Esphere Network GmbH - Terms and Conditions

General Terms and Conditions of ESphere Network GmbH company
§1 General Scope and Definitions.
  1. The following general General Terms and Conditions shall apply to all the contractual relationship between our Company and the consumer that purchase products from ESphere Network GmbH.
  2. A "consumer" shall mean any natural person or separate legal entities buys a product for purposes that do not fall within the sphere of his commercial or professional activity (§ 13 GTC).
§2 Creation of a Contract
(1)The following regulations in regard to the conclusion of contract apply for orders via our web shop

(2) In the case of concluding the contract, the contract will be concluded with:

ESphere Network GmbH

Aleksandr Gorkaev

Wolfener Straße 32-34,

12681 Berlin, GSG-HOF, HAUS C

Registration number HRB 133040B

Register court Amtsgericht Charlottenburg

(3) The offered goods published in our web shop represent a legally non-binding offer of contract. They are only a nonbinding invitation to the consumer to order goods.

By placing an order of the desired good in our web shop which requires the acceptance of these General Terms and Conditions the customer makes a binding offer to conclude a contractand to purchase the relevant product.

(4) On receiving an order in our web shop the following regulations apply: the consumer makes a binding offer of contract by running through the required ordering procedure of our web shop:

The order is made by the following steps:

1) Selection of the desired product

2) Confirmation by clicking the button „add to shopping cart"

3) Checking of all data in the shopping cart

4) Click on the button „cashier"

5) Registration in the web shop as guest visitor or after Log-In by entering the log-in data

6) Second check or correction of the respective entered data

7) Selection of form of payment

8) Notice of right of withdrawal and of General Terms and Conditions

9) Completion by clicking the button „ordering with costs"

Before the binding sending of the order the consumer can return to the internet page with his personal data and can correct data errors with the "back"-button of the internet browser used by him or her or can cancel the order transaction by closing the internet browser.

We confirm the receipt of the order immediately afterwards by means of an automatically generated e-mail („acceptance of order"). By doing this we accept your offer.

(5) Storage of the contract when ordering via our internet shop: We send you the order data, right of withdrawal and our General Terms and Conditions by e-mail. The General Terms and Conditions can be viewed at any time on Your last orders you can in our customer area under My Account –> My Orders.
§3 Prices, Shipping Costs, Payment, Payment Date
(1) The mentioned prices include statutory VAT, but do not include shipping costs.

(2) The consumer has the possibility of advance payment (EU Standard Bank Transfer), IMMEDIATE bank transfer, PayPal, Cash or payment by credit card (Visa, MasterCard, American Express).

(3) If the consumer has chosen advance payment he or she undertakes to pay the price immediately after the conclusion of contract.
§4 Shipment
(1) Provided that we have not clearly stated otherwise in the product description all our offered articles are ready for shipment within 5 working days. The deadline for the delivery in case of advance payment on the day of payment to the agency responsible for bank money transfer and all other forms of payment shall fall on the day after the contract begins to run. If the deadline falls on Saturday, Sunday or any official holiday, it shall expire the next working day.

(2) The risk of accidental loss or accidental deterioration of the goods passes to the buyer when the object for delivery is handed over to the carrier or freight forwarder or to other companies charged with carrying out the dispatch. This also applies to partial deliveries.
§5 Retention of Title
We retain legal title to any of our products until the full payment of the purchase price.
§6 Revocation rights of the customer as a consumer
Right of Revocation
The following right of revocation only applies to customers who are consumers, namely any natural person or separate legal entities buys a product for purposes that do not fall within the sphere of his commercial or professional activity (§ 13 GTC).

Revocation instructions
Notification regarding revocation

You may revoke the contractual agreement without giving reason within 14 days after the conclusion of the Contract.

The cancellation period amounts to fourteen days as from the date on which you or any third party named by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must contact:

ESphere Network GmbH

Aleksandr Gorkaev

Wolfener Straße 32-34,

12681 Berlin, GSG-HOF, HAUS C


Telefax 030/28866028

by means of an unambiguous declaration (e.g. a letter sent by post, fax or e-mail) of your decision to cancel this contract. For this purpose, you may use the attached specimen cancellation form, which, however, is not compulsory.

Consequences of cancellation
If you cancel this contract, we have to refund you for all payments which we have received from you, including the delivery costs (with the exception of any additional costs which arose through your having selected a different mode of delivery than the cheapest standard delivery offered by us). The refund will be made promptly and at the latest within fourteen days as from the date on which we receive the notification of your cancellation of this contract. For this refund, we will use the same means of payment as you used in the original transaction unless otherwise expressly agreed with you; in no case will you be charged any fee in connection with this refund.

We may refuse to make the refund until we have received the goods back once more or until you have produced proof that you have returned the goods, whichever is the earlier point in time.

You have to return or deliver the goods to us without delay and in any event no later than within fourteen days as from the date on which you notify us of the cancellation of this contract. You comply with the time period provided you send the goods back before the expiration of the period of fourteen days.

We will bear the costs of the return of the goods.

You must only pay for any loss in value of the goods where this loss in value is a result of handling of the same by you which was not necessary for the purpose of inspecting the quality, features and functionality of the goods.

End of cancellation policy
§7 Specimen Cancellation Form
(Should you wish to cancel this contract, please fill in this form and return it to us.)


ESphere Network GmbH

Aleksandr Gorkaev

Wolfener Straße 32-34,

12681 Berlin, GSG-HOF, HAUS C


I/We (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)

Ordered on (*)/received on (*)

Name of the customer(s)

Address of the customer(s)

Signature of the customer(s) (only in the case of notice in paper form)


(*) Please delete that which is not applicable
§8 Warranty
ESphere Network GmbH will perform its contractual obligations with due regard to the applicable norms and stipulations.
§9 The contractual language
The Language of the Contract shall be the German language, which shall be the binding and controlling language for all matters relating to the meaning or interpretation of this Contract
§10 Customer service
Our customer service for questions or complaints works weekdays from 9 a.m. till 5 p.m.

To contact our customer serves please use:

Phone: 030 28861182
Fax: 030 28866028